Senior Solutions Engineer
Job Summary
Owning the resolution of complex customer issues, the full-time remote Senior Solutions Engineer will proactively manage escalations, drive product fixes, and develop enterprise solutions to enhance customer support processes.
Key responsibilities
- Proactively identify and take ownership of high-impact, complex customer cases from diagnosis to resolution
- Analyze recurring issues to implement proactive product fixes and improve support processes
- Develop workflows and automation tools to streamline support operations and enhance customer outcomes
Required qualifications
- Significant experience in technical support, customer success, or support operations
- Demonstrated ability to resolve technically complex customer issues
- Strong root-cause analysis and systems-thinking skills
- Experience creating support automations and internal tools
- Ability to influence cross-functional teams without formal authority
Complete Job Description
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