Senior Solutions Support Engineer
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Job Summary
Providing outstanding technical support experience, the full-time Senior Solutions Support Engineer will troubleshoot customer issues, collaborate across teams, and design scalable solutions while working remotely in the USA.
Key responsibilities
- Own, troubleshoot, and solve technical customer issues using best practices and collaboration
- Serve as the subject matter expert on core technologies within the Wiz product line
- Mentor team members in case management best practices and gather training materials
Required qualifications
- 7+ years of hands-on technical experience in customer support or related customer-facing role
- 3+ years of experience with cloud technologies (Azure, AWS, GCP)
- 2+ years of hands-on experience with Kubernetes (AKS/GKS/EKS)
- Experience in reading or debugging code in Java, Python, Shell, JavaScript, or JSON
- Proficiency with command-line tools and Linux operating systems
Complete Job Description
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