Senior Staff Forward Deployed Engineer
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Job Summary
To lead complex enterprise deployments and drive customer success, the full-time Senior Staff Forward Deployed Engineer will serve as the primary technical authority for Flow customers, working remotely while guiding strategic accounts from initial demos to long-term implementations.
Key responsibilities
- Lead technical design and delivery for strategic enterprise deployments, including integrations and security reviews
- Act as a trusted advisor to customer IT leaders, ensuring alignment of Flow with their broader IT strategies
- Translate customer patterns into product requirements, influencing the Flow roadmap and technical standards
Required qualifications
- 10+ years in customer-facing technical roles, with experience in leading strategic, multi-system deployments
- Deep experience with REST APIs, scripting, and integration architectures
- Expert knowledge of single sign-on and identity architectures, including SAML and OAuth
- Extensive experience with enterprise service management or collaboration platforms like ServiceNow and Jira
- Strong understanding of AI and workflow automation principles
Complete Job Description
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