Senior Strategic Accounts Specialist

Job Summary

Providing exceptional customer service and support, the full-time Senior Strategic Accounts Specialist will manage relationships with strategic accounts, ensuring accurate billing, order delivery, and reporting while collaborating with internal departments in a remote environment.

Key responsibilities:

• Understand and address the needs of strategic accounts through high-volume customer support via phone and email
• Reconcile damaged and lost shipments, process returns, and generate customized reports as required
• Analyze and resolve customer issues, maintaining detailed records in the CRM system and assisting in onboarding new associates

Required qualifications:

• High School Diploma/GED or equivalent experience required; Associate's degree in a related field preferred
• 3+ years of experience in customer service operations, case management, or related fields required
• Advanced Excel skills and proficiency in Word and Outlook are necessary
• Certified Customer Experience Professional (CCXP) or equivalent certification preferred
• Experience in customer service operations and knowledge of billing and reporting processes within an operational environment