Senior Strategic Customer Success Manager
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Job Summary
Managing a portfolio of 20 to 35 strategic customers, the full-time Senior Strategic Customer Success Manager will guide accounts through onboarding, adoption, and renewal while linking platform use to business outcomes in a remote setting.
Key responsibilities
- Oversee customer onboarding, adoption, and long-term success, ensuring alignment with revenue goals
- Conduct quarterly and executive business reviews, building mutual success plans with senior stakeholders
- Collaborate with cross-functional teams to address customer needs and manage escalations effectively
Required qualifications
- 5+ years of enterprise Customer Success Management experience in SaaS, focusing on complex strategic accounts
- Proven track record in renewals, upsell, and expansion, with understanding of retention and growth drivers
- Strong strategic and consultative skills, with the ability to present business value to executives
- Familiarity with APIs, integrations, and data models for high-level problem-solving
- Demonstrated ability to influence cross-functional teams to prioritize customer needs
Complete Job Description
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