Senior Support Administrator
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Job Summary
Providing remote support for hardware, software, and network issues, the full-time Senior Support Administrator will diagnose problems, manage user accounts, and coordinate with internal support teams while ensuring high-quality service delivery.
Key Responsibilities
- Diagnose and resolve hardware, software, and network problems via phone, email, and chat
- Administer user account provisioning and manage incidents using the Incident Management System
- Coordinate with vendors and internal support staff to ensure timely problem resolution
Required Qualifications
- 3-4 years of help desk or technical support experience
- Proficiency in Windows operating systems, Active Directory, and Microsoft 365/Office 365
- Experience with ITSM ticketing tools, preferably ServiceNow
- Knowledge of remote desktop connectivity applications and basic network troubleshooting
- Preferred certifications include MCP/MSCE/MSCA or ITIL V4/V5 knowledge
Complete Job Description
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