Senior Support Administrator
Job Summary
Providing Level 1 remote desktop support, the full-time Senior Support Administrator will diagnose and resolve hardware, software, and network issues via telephone, email, and chat while managing vendor relationships and documenting incidents in ITSM tools.
Key Responsibilities
- Diagnose and resolve hardware, software, and network problems through various communication channels
- Administer user account provisioning and manage incidents in ITSM tools
- Provide Level 1 remote desktop support and escalate complex issues as necessary
Required Qualifications
- 3 to 4 years of experience in help desk, voice customer service, and technical support
- Knowledge of Windows 10, Windows 11, macOS, and Microsoft 365 / Office 365
- Familiarity with Active Directory, Exchange Online, and ITSM tools like ServiceNow
- Experience with remote support tools, VPN, and mobile device support
- Proficiency in troubleshooting client software and network connectivity issues
Complete Job Description
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