Senior Support Analyst
Job Summary
To enhance user experience with the PowerFAIDS system, the full-time Senior Support Analyst will provide troubleshooting support, build customer relationships, and contribute to training and documentation efforts in a remote environment.
Key responsibilities
- Provide high-quality support services to PowerFAIDS users, ensuring timely resolution of complex issues
- Participate in software testing and develop customer-facing training materials based on common support trends
- Maintain documentation and contribute to internal knowledge bases to improve product usability and support efficiency
Required qualifications
- A minimum of 4 years of experience in financial aid administration
- At least 2 years of experience working with PowerFAIDS
- Proven track record of troubleshooting and problem-solving without predefined steps
- Deep knowledge of Title IV regulations and financial aid processes
- Experience serving as a resource for colleagues regarding PowerFAIDS support
Complete Job Description
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