Senior Support Consultant
Job Summary
Working remotely, the full-time Senior Support Consultant will provide functional application support for Sage Intacct, troubleshoot client issues, and manage support requests while ensuring high customer satisfaction.
Key responsibilities
- Triage and manage support requests through appropriate tracking systems
- Deliver exceptional client service by troubleshooting and resolving complex support cases
- Document support ticket details and maintain knowledge transfer materials for team reference
Required qualifications
- Experience supporting Intacct or similar ERP systems as a Support Specialist or Power user
- Hands-on knowledge of Intacct, including system administration and transaction processing
- Proven ability to manage conflicting priorities and maintain service quality standards
- Strong interest in utilizing system solutions to enhance operational performance
- Preferred college degree in Accounting, Business Management, Information Systems, or related discipline
Complete Job Description
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