Senior Support Consultant
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Job Summary
Bringing deep warehouse management expertise, the full-time Senior Support Consultant will resolve complex post-implementation issues, advise customers on maximizing their WM solutions, and enhance customer engagement in a remote environment.
Key Responsibilities
- Own and resolve complex and high-priority tickets, including advanced L2 and L3 issues
- Investigate functional and technical WM issues, perform root cause analysis, and implement durable solutions
- Communicate directly with customers, providing clear and timely updates on ticket status and resolution plans
Required Qualifications
- Four-year bachelor's degree in computer science, engineering, business, supply chain, or a related field
- 3-5 years of experience in a client-facing role within a supply chain or software organization
- 3+ years of consulting or senior support experience in the warehouse management field
- 1 year of experience with database troubleshooting (SQL)
- 3 years of experience supporting or deploying enterprise software
Complete Job Description
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