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Senior Support Data Analyst
Job Summary
A company in the Information Technology industry is looking for a Senior Support Data Analyst.
Position Responsibilities
- Lead high-impact analysis efforts that serve to improve day-to-day operations and long-term strategy for Support
- Build custom data sets, reports, and dashboards for Support-related metrics
- Independently uncover high-value targets for operational process improvement by analyzing trends in Support data
Required Qualifications
- 4+ years of experience working with data from the Salesforce platform
- 4+ years of experience in enterprise-level data analysis and reporting tools
- Relevant Salesforce certifications and/or Trailhead badges are a big plus
- Prior experience with Support or Service organizations is a big plus
- Bachelor's degree in Computer Science, Information Technology or related technical field
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COMPLETE JOB DESCRIPTION
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