Senior Support Engineer
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Job Summary
Working remotely in a full-time capacity, the Senior Support Engineer will interact with top-tier customers to resolve technical issues, ensure seamless product experiences, and collaborate with cross-functional teams while adhering to a shifted work week schedule from Thursday to Monday.
Key responsibilities:
- Interacting with customers to identify and resolve technical issues efficiently
- Taking end-to-end ownership of customer issues, from troubleshooting to resolution
- Collaborating with internal teams to reproduce problems and document bugs for engineering
Required qualifications:
- Technical degree in Computer Engineering, CIS, MIS, or CS preferred
- Minimum of 8 years of related experience with a Bachelor's degree or equivalent experience
- Solid knowledge of REST API, SSL/TLS, IPv4, JSON, LDAP, and Proxies
- Experience with Linux administration, virtualization, and cloud-based platforms (AWS, Azure, Google Cloud Platform)
- Strong collaboration and teamwork skills
Complete Job Description
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