Senior Support Engineer
Job Summary
Working remotely in a full-time capacity, the Senior Support Engineer will serve as a technical liaison for enterprise customers, ensuring the reliability and performance of blockchain products while collaborating with engineering teams to resolve complex issues and improve support processes.
Key Responsibilities
- Serve as a technical expert and point of contact for enterprise customers, helping resolve production issues and answering platform questions
- Monitor production systems and infrastructure health, proactively identifying and resolving issues to maintain high availability
- Collaborate with DevOps and Engineering teams to escalate and troubleshoot deep technical problems
Required Qualifications
- 6+ years of experience in technical support roles with a customer-facing component
- Strong troubleshooting and debugging skills in distributed systems and cloud-native environments
- Experience with on-call tools like Opsgenie or Datadog On-call
- Working knowledge of monitoring tools like DataDog and incident management best practices
- Passion for delivering an outstanding customer experience through technical excellence and empathy
Complete Job Description
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