Senior Support Engineer
Job Summary
Providing exceptional technical support to embedded partners, the full-time Senior Support Engineer will manage service requests, troubleshoot API and integration issues, and act as a liaison between partners and engineering teams in a remote work environment.
Key responsibilities:
- Manage high-priority incidents and service requests while ensuring adherence to SLA
- Collaborate with engineering teams on special projects and technical changes for partner integrations
- Support API developers in building software integrations with the platform
Required qualifications:
- Bachelor's degree in Computer Science, Software Engineering, or equivalent work experience
- 5+ years of experience in technical support within a complex software or SaaS environment
- Proficiency in coding/debugging at least two programming languages such as Java, JavaScript, or Python
- Experience with APIs, SSO, MDM, and web service protocol development
- Strong troubleshooting and analytical skills with the ability to manage multiple high-pressure partner needs
Complete Job Description
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