Senior Support Engineer
Job Summary
Providing expert technical support to US Federal customers, the full-time Senior Support Engineer will manage customer issues, ensure service level agreements are met, and maintain strong client relationships while working overnight shifts for 18 months after an initial training period.
Key responsibilities
- Deliver expert service to US Federal customers and resolve technical issues within contractual SLAs
- Maintain strong relationships with customers to enhance technical support delivery
- Continuously improve support processes and customer satisfaction in a distributed team environment
Required qualifications
- Proven experience in technical support within a technology business
- Technical background in System Administration, Network Engineering, or Software Engineering
- Experience in a Linux/Unix environment
- Customer-oriented focus with strong communication skills in English
- Experience with the Elastic Stack is preferred
Complete Job Description
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