Senior Support Engineer
Job Summary
Providing advanced technical and functional support for Smart Trading solutions, the full-time Senior Support Engineer will manage complex production issues and lead incident management efforts remotely while collaborating with various teams to enhance customer experience.
Key responsibilities
- Provide advanced support for Interoperability and Smart Trading products, including Transaction Management and XES
- Lead troubleshooting efforts during SEV1 and SEV2 incidents, coordinating resolution activities across multiple teams
- Investigate and resolve complex production issues while performing root cause analysis and recommending preventive measures
Required qualifications
- Minimum of 5-7 years of related experience with a Bachelor's degree or equivalent work experience
- Strong knowledge of Transaction Management systems and the XES platform
- Proficiency in Linux/Unix administration and troubleshooting
- Experience with XML, JSON, API integrations, and messaging systems
- Understanding of Incident Management, Problem Management, and Change Management processes
Complete Job Description
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