Senior Support Engineer
Job Summary
To drive impactful solutions in the grocery industry, the full-time remote Senior Support Engineer will manage complex escalations, develop AI support workflows, and lead cross-functional initiatives to enhance product performance and reduce food waste.
Key responsibilities
- Own and resolve complex escalations related to data mapping defects and integration failures
- Identify and lead initiatives to improve ticket deflection rates and reduce average handle time
- Build and implement tooling to automate support processes and enhance team efficiency
Required qualifications
- 5+ years in technical support, solutions engineering, or data engineering with experience in root-cause analysis
- Advanced SQL skills for handling large datasets and validating findings
- Proficiency in AI tools and scripting ability in Python or similar languages
- Demonstrated ability to manage cross-functional initiatives and drive decisions
- Experience in mentoring engineers and creating documentation for knowledge sharing
Complete Job Description
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