Senior Support Engineer
Job Summary
Serving as the go-to expert for the Microsoft Dynamics 365 CRM platform, the remote Senior Support Engineer will provide in-depth support for CRM entities, workflows, and configurations while managing diverse support requests and collaborating with engineering teams.
Key responsibilities
- Provide expert support for Microsoft Dynamics 365 CRM, including troubleshooting and resolving incidents
- Manage and prioritize support requests from a large user base while ensuring adherence to defined SLAs
- Collaborate with engineering and product delivery teams to understand product functionalities and project requirements
Required qualifications
- 5+ years of proven functional expertise in Microsoft Dynamics CRM
- Bachelor's degree in any field, with Microsoft Dynamics CRM certifications preferred
- Demonstrated experience in user configurations and data import/export processes
- Familiarity with XRM Toolbox is a plus
- Advanced proficiency in Microsoft Excel, including formulas and pivot tables
Complete Job Description
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