Senior Support Engineer
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Job Summary
To enhance support operations, the full-time Senior Support Engineer will serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP, while working remotely to improve efficiency and customer experience through automation and AI.
Key responsibilities
- Lead critical incident response as the incident commander for P1/P2 incidents, ensuring timely resolution and effective communication with stakeholders
- Drive advanced troubleshooting and root cause analysis for complex technical issues, establishing preventive actions to reduce recurring problems
- Coach and develop technical talent by mentoring engineers on incident management and operational best practices
Required qualifications
- 9+ years of relevant experience with significant hands-on experience in EDI technologies and enterprise integrations
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience
- Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT
- Experience with integration and file transfer protocols such as AS2, FTP/FTPS, SFTP, and HTTP/HTTPS
- Proven ability to troubleshoot complex integration issues and perform root cause analysis
Complete Job Description
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