Senior Support Solutions Specialist
Job Summary
To enhance operational maturity and user confidence, the full-time Senior Support Solutions Specialist will manage Microsoft 365 operations, administer Jira, and serve as the escalation point for complex user support issues in a remote environment.
Key responsibilities
- Manage Microsoft 365 operations, including security configurations and platform updates
- Administer and optimize Jira workflows, permissions, and governance controls
- Lead root-cause analysis for incidents and document resolutions and lessons learned
Required qualifications
- 8-10+ years of experience in technical support, service delivery, or systems administration
- Proven ability to diagnose and resolve complex issues across platforms and devices
- Demonstrated experience administering Microsoft 365, including Azure AD and Teams
- Experience administering Jira and familiarity with DocuSign configuration preferred
- Strong understanding of platform governance and security fundamentals
Complete Job Description
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