Senior Systems Analyst
Job Summary
Offering a full-time remote opportunity, the Senior Systems Analyst will lead digital support technologies and end-user experience initiatives across ServiceNow, oversee live chat product strategy, and advance AI-enabled support capabilities while collaborating with technical and non-technical teams.
Key responsibilities
- Serve as the primary product owner for the ServiceNow live chat support platform, ensuring operational continuity and platform stability
- Lead enterprise-wide end-user experience initiatives to create a seamless digital support experience across various technologies
- Advance AI capabilities within live chat and the IT service portal by developing AI agents for immediate user support
Required qualifications
- Typically has 5+ years of experience with modern technology and application support, particularly with ServiceNow modules and processes
- Demonstrates a thorough understanding of information technology fundamental tools and concepts, including SDLC
- Ability to work independently and collaboratively within a team-based environment
- Experience with AI platforms, skills, or agents is preferred
- Commitment to ongoing training and professional development through courses, self-study, or advanced degrees
Complete Job Description
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