Senior Systems Support Engineer

Job Summary

To ensure the operational efficiency and stability of complex application systems, the remote Senior Systems Support Engineer will manage incident processes, debug business-impacting issues, and mentor junior peers while contributing to high-quality software delivery.

Key responsibilities

• Utilize incident management processes and application monitoring tools to generate reports and take corrective actions
• Debug complex application systems to resolve business-impacting issues and ensure system stability
• Apply continuous delivery practices and DevOps tools to support and deliver innovative software solutions

Required qualifications

• Experience with Java or C#/.NET and familiarity with cloud platforms like AWS, Azure, or GCP
• Strong debugging and triaging skills, with experience in relational databases such as MS SQL, MySQL, or PostgreSQL
• Knowledge of containerization tools like Docker and CI/CD tools such as Jenkins and Azure pipelines
• Understanding of application monitoring tools and the ability to generate reports for corrective actions
• Proficiency in English and strong communication skills for engaging with senior stakeholders