Senior Team Manager

Job Summary

Overseeing a team of four Team Managers in a fully remote capacity, the full-time Senior Team Manager will focus on enhancing the performance of elite brand ambassadors in the Educational Technology sector, ensuring high-quality interactions with high-net-worth stakeholders, school leadership, and families.

Key responsibilities:

• Manage and mentor Team Managers to develop sophisticated relationship management and emotional intelligence skills among agents
• Guide agents in critical thinking and problem-solving to deliver accurate solutions under pressure while maintaining operational excellence
• Collaborate with Workforce Management to ensure adherence to performance metrics and support a secure remote work environment

Required qualifications:

• At least 2 years of experience managing a remote team in the Educational Technology industry
• Experience overseeing Team Leads in customer service or tech support environments
• Proven ability to handle high-end donations and manage foundational inquiries from donors
• Strong leadership skills with a proactive approach to making improvements and resolving issues
• Exceptional time management abilities to track multiple schedules and initiatives effectively