Senior Technical Account Manager
Job Summary
Acting as the trusted technical voice for customers, the full-time Senior Technical Account Manager will manage the onboarding process, advocate for customer needs, and drive product adoption remotely while collaborating with internal teams to ensure long-term success and satisfaction.
Key responsibilities
- Advocate for customer needs within the organization and lead the technical onboarding process for new clients
- Establish and maintain relationships with key stakeholders, serving as a strategic advisor to ensure executive engagement
- Monitor customer usage to identify upselling opportunities and manage the customer life cycle experience from onboarding onward
Required qualifications
- 5+ years of experience in customer-facing roles such as Technical Account Manager or Customer Success Engineer
- Extensive experience providing Cyber/Identity solutions to large enterprise customers
- Proven ability to enhance customer satisfaction, adoption rates, and retention
- Experience interfacing with technical end customers, including IT practitioners and security teams
- Demonstrated track record of managing customer relationships, including onboarding and renewals
Complete Job Description
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