Senior Technical Account Manager
Job Summary
Owning complex technical relationships with Tier 1 financial services institutions, the full-time Senior Technical Account Manager will serve as the primary technical authority, manage account integration architectures, and ensure compliance with regulatory frameworks while working remotely.
Key responsibilities
- Serve as the primary technical authority for Tier 1 FinServ accounts, managing technical relationships and architecture reviews
- Conduct formal assessments of customer integration architectures and identify potential risks before they surface in production
- Lead incident response and maintain operational runbooks to ensure continuity and compliance with regulatory obligations
Required qualifications
- 5+ years in a technical customer-facing role with ownership of Tier 1 enterprise accounts
- Full-stack integration fluency, including Web/Mobile SDK, REST/webhooks, and SQL
- Experience with AWS architecture and multi-region deployments
- Direct experience working with Tier 1 financial services institutions in a technical capacity
- Familiarity with regulatory frameworks such as SOC 2, PCI DSS, GDPR/CCPA, and PIPEDA
Complete Job Description
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