Senior Technical Account Manager
Job Summary
As a full-time Senior Technical Account Manager, the successful candidate will serve as the primary technical advocate for enterprise customers, managing post-sale relationships, solving complex technical issues, and ensuring customers derive measurable value from the platform in a remote work environment.
Key responsibilities
- Own the technical relationship and serve as the primary post-sale technical contact for assigned enterprise accounts
- Advise customers on deployment, configuration, best practices, and governance strategy related to AI risk posture
- Lead integration into customer environments and define success plans tied to measurable security outcomes
Required qualifications
- 7+ years in customer-facing technical roles in B2B SaaS, particularly with enterprise accounts
- Background in cybersecurity, cloud security, identity, or data protection; experience with AI/ML platforms is a plus
- Scripting skills (Python, Bash, or similar) and familiarity with REST APIs and cloud platforms (AWS/Azure/GCP)
- Proven ability to advise senior security leaders and translate technical details into business risk and value
- Consultative mindset with experience working cross-functionally with Product, Engineering, and Sales teams
Complete Job Description
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