Senior Technical Account Manager

Job Summary

Acting as a strategic partner and trusted advisor, the full-time Senior Technical Account Manager will work remotely to manage customer relationships, focusing on onboarding, account health, and process optimization to drive measurable business outcomes.

Key responsibilities

• Lead the end-to-end onboarding and implementation of ClickUp for new customers, ensuring a smooth transition and foundational success
• Proactively manage account health by monitoring user adoption and stakeholder engagement, while developing strategies for retention and growth
• Collaborate with customers to optimize workflows and implement AI solutions that align with their business objectives

Required qualifications

• Deep understanding of ClickUp platform capabilities, automation logic, and AI functionalities
• Experience in consultative discovery and workflow analysis to translate business needs into technical solutions
• Strong project and program management skills, capable of managing complex customer programs with multiple stakeholders
• Familiarity with generative AI concepts and automation frameworks
• Proven ability to build trust and communicate effectively with stakeholders at various levels