Senior Technical Account Manager

Job Summary

Taking ownership of the customer relationship for key CX customers, the full-time Senior Technical Account Manager will engage with clients pre- and post-implementation, resolve complex issues, and ensure customer satisfaction while working remotely.

Key responsibilities

• Manage and advocate for customer relationships, ensuring successful implementation and ongoing support
• Resolve complex technical problems and provide exceptional service to key accounts
• Collaborate with internal teams to address technical challenges and maintain customer satisfaction within SLA targets

Required qualifications

• 7 years of experience in a Technical/Service role in software, telecommunications, or customer service
• Proven technical problem-solving proficiency and advanced troubleshooting skills
• Working knowledge of contact center software and its functionality
• Experience in technology implementation and business rapport management
• Strong analytical skills with the ability to communicate at both technical and functional levels