Senior Technical Account Manager
Job Summary
As the technical authority for a portfolio of strategic clients, the full-time Senior Technical Account Manager will lead technical discussions, manage complex escalations, and ensure customers achieve optimal security outcomes using eSentire's Atlas AI MDR platform.
Key responsibilities
- Serve as the primary technical point of contact and trusted advisor to top accounts, maintaining a Customer Success Plan that tracks measurable security outcomes
- Lead technical check-ins, platform reviews, and Quarterly Service Reviews, proactively monitoring account health and mitigating risks
- Guide customers through onboarding and ongoing optimization across their full tech stack, delivering tailored recommendations and executive briefings
Required qualifications
- 8+ years in customer success, technical support, technical account management, or a related IT/security role
- Deep understanding of advanced SOC workflows, incident response, and security tools such as SIEM and EDR/XDR
- Expert knowledge of eSentire's platform and service portfolio
- Ability to communicate technical complexity effectively to various audiences, including executive stakeholders
- One advanced professional industry certification or SANS training (e.g., CISSP, CISM, GIAC); to be obtained if not held
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