Senior Technical Account Manager
Job Summary
Owning the technical relationship for strategic customers in Operational Technology (OT) environments, the full-time Senior Technical Account Manager will ensure the successful deployment and operation of cybersecurity platforms while working remotely.
Key responsibilities
- Serve as the senior technical owner for a portfolio of large enterprise and critical infrastructure customers, leading complex deployments and escalations
- Design and validate secure deployments aligned to industry standards, guiding customers through the integration of various industrial systems
- Act as the final technical escalation point for complex issues, conducting troubleshooting and root-cause analysis across network and security layers
Required qualifications
- 7+ years in technical customer-facing or engineering roles, with significant experience in OT/ICS environments
- Hands-on experience configuring and securing PLCs, HMIs, and SCADA/DCS systems in live production settings
- Deep knowledge of deploying security controls in OT and IT environments, including familiarity with ISA/IEC 62443 and NIST SP 800-82
- Strong networking skills, including TCP/IP, routing, switching, and packet-level troubleshooting
- Proven track record as the lead technical owner for large enterprise or critical infrastructure accounts
Complete Job Description
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