Senior Technical Account Manager
Job Summary
Supporting priority customer relationships, the full-time Senior Technical Account Manager will provide technical expertise, manage escalations, and coordinate cross-team initiatives remotely to optimize managed services experiences across various platforms.
Key Responsibilities
- Own executive-level relationships with CIOs, CISOs, and IT stakeholders, delivering data-driven insights and advising on security frameworks
- Serve as the escalation point for high-severity issues, overseeing complex onboarding and ensuring configurations meet best practices
- Coordinate with various teams on strategic initiatives, mentor junior TAMs, and identify expansion opportunities for account growth
Required Qualifications
- 3-5 years in Technical Account Management, Managed Services, cybersecurity, or a similar customer-facing technical role
- Proven experience managing mid-to-large enterprise accounts with complex technical needs
- Strong expertise in managed firewalls, backup platforms (Cohesity preferred), and endpoint security
- Experience with customer success platforms like Totango
- Solid understanding of service delivery, SLAs, and managed services best practices
Complete Job Description
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