Senior Technical Account Manager

Job Summary

Owning the operational aspect of technical account management across a strategic alliance portfolio, the full-time remote Senior Technical Account Manager will monitor integrations, troubleshoot issues, and drive technical initiatives while collaborating with cross-functional teams to optimize merchant solutions.

Key responsibilities

• Manage alerting, monitoring, and troubleshooting to ensure operational health across the strategic alliance portfolio
• Deliver against SLAs by proactively identifying technical risks and resolving merchant issues with urgency
• Design and implement custom integration solutions while leading internal projects and mentoring less-experienced team members

Required qualifications

• At least six years in a technical, external-facing role such as Technical Account Management or Solutions Architecture, preferably in FinTech, payments, or SaaS
• Proven experience in operational ownership, including alerting, monitoring, and troubleshooting across multiple accounts
• Deep understanding of RESTful APIs and hands-on experience with tools like Postman for debugging integrations
• Ability to read and understand production-level code (HTML, JavaScript, SQL, and ideally one server-side language like Python)
• Demonstrated ability to mentor teammates and lead technical initiatives while fostering cross-team collaboration