Senior Technical Account Manager
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Job Summary
Owning the full post-sales lifecycle for a portfolio of strategic customers, the full-time Senior Technical Account Manager will design solution architecture, deploy and configure Teleport in customer environments, and troubleshoot technical issues, all while working remotely.
Key responsibilities
- Design and implement solution architecture for Teleport in customer environments, focusing on Kubernetes-based deployments
- Act as the primary point of contact for technical issues, troubleshooting Kubernetes environments and escalating complex cases as needed
- Plan and deliver Quarterly Business Reviews, driving adoption and identifying upsell opportunities within the customer organization
Required qualifications
- Deep hands-on experience with Kubernetes, including cluster management and troubleshooting
- Experience with cert-manager, TLS certificate management, and GitOps tooling (e.g., ArgoCD or Flux)
- Demonstrable knowledge of security principles and technologies such as SSH, PKI, and RBAC
- 8+ years of experience in customer-facing software onboarding or solution architecting roles
- Hands-on experience with major public cloud providers like AWS, GCP, or Azure
Complete Job Description
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