Senior Technical Account Manager
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Job Summary
Working remotely, the full-time Senior Technical Account Manager will ensure assigned accounts realize maximum technical value from services through deep consultation, service integration, and problem-solving while building strong relationships with security practitioners and technical leaders.
Key responsibilities
- Drive platform adoption and technical health metrics for assigned accounts, ensuring customers fully leverage capabilities
- Advise customers on security program improvements and optimize their technology investments
- Own technical incident response coordination with customers during security incidents
Required qualifications
- 7+ years of security industry experience, primarily in consultative customer-facing roles
- Deep technical expertise in three or more security product areas (e.g., EDR, NDR, SIEM, Cloud security)
- Experience in customer-facing technical roles such as solutions engineering or technical consulting
- Understanding of enterprise security operations and the challenges faced by security teams
- Strong consultative skills with the ability to communicate complex technical concepts to varied audiences
Complete Job Description
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