Senior Technical Account Manager

Job Summary

As a full-time remote Senior Technical Account Manager, the successful candidate will serve as a trusted technical advisor for key customers, managing platform success, adoption, and long-term value while leading customer success programs and acting as the primary account contact.

Key responsibilities

• Maintain a success plan aligned with customer business objectives and manage end-to-end service delivery
• Guide architecture discussions and provide deployment guidance through platform transitions and modernization
• Evaluate usage and consumption to drive measurable business outcomes and deliver standardized business reviews

Required qualifications

• Deep technical expertise with the Dynatrace platform and enterprise observability architectures
• Experience supporting large, complex enterprise customers
• Strong understanding of modern application stacks and cloud platforms (AWS, Azure, GCP)
• Proven ability to operate independently as a senior technical advisor in high visibility customer situations
• Experience managing program risks and escalation paths in complex enterprise environments