Senior Technical Customer Success Manager

Job Summary

Owning a portfolio of strategic enterprise accounts, the full-time Senior Technical Customer Success Manager will work remotely to drive customer onboarding, adoption, and ongoing usage health while acting as the voice of the customer across the organization.

Key responsibilities:

• Build deep relationships with stakeholders across complex organizations to ensure customer success
• Guide customers through onboarding and initial adoption, resolving technical blockers to enhance time-to-value
• Monitor usage patterns and customer health, proactively engaging with account teams to identify expansion opportunities or churn risks

Required qualifications:

• 6+ years in a technical customer-facing role with ownership of a $6M+ book of business at large enterprise accounts
• Understanding of enterprise security and governance concepts relevant to Anaconda
• Experience with data science, ML, or developer tooling platforms
• Ability to read logs and error outputs to triage technical issues
• Bachelor's degree in a technical field or equivalent practical experience