Senior Technical Customer Success Manager
Job Summary
Focusing on customer satisfaction and retention for large enterprise organizations, the full-time Senior Technical Customer Success Manager will lead implementation processes, track customer success metrics, and collaborate with cross-functional teams, working remotely or in a hybrid capacity from Durham, NC.
Key responsibilities
- Lead implementation and onboarding processes with customers, documenting and accelerating migration plans
- Proactively monitor customer health to identify risks and optimize usage, driving adoption
- Conduct quarterly business reviews to share product updates and support renewals and expansion
Required qualifications
- 7+ years of experience in a technical, customer-facing Customer Success or Account Management role
- Previous experience with CSM tools such as Salesforce, Hubspot, and ticketing tools like Jira
- Strong understanding of AWS and/or Azure services and cloud computing technologies
- AWS Certified Cloud Practitioner or Azure Fundamentals certification (or willingness to obtain within 90 days)
- Enthusiasm for working in an early-stage company and tackling challenges and opportunities
Complete Job Description
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