Senior Technical Customer Success Manager
Job Summary
Managing a portfolio of commercial customers, the full-time Senior Technical Customer Success Manager will enable clients to leverage APIs and microservices, ensuring they realize the value of their investment while collaborating with sales and product teams in a remote environment.
Key responsibilities
- Coaching customers throughout their lifecycle and collaborating with the Customer Experience teams to ensure successful outcomes
- Defining effective adoption plans and post-sales engagement strategies to enhance customer satisfaction
- Innovating tools and processes to improve team efficiency and working on cutting-edge customer projects
Required qualifications
- Experience in a similar role within SaaS, Open Source, or Infrastructure software companies
- Strong understanding of Cloud Native technologies, including Containerization, Kubernetes, and Microservices
- Familiarity with API Management and the value of DevOps, CI/CD, and Cloud Computing IaaS
- Proven ability to manage customer portfolios and identify automation opportunities
- Strong organizational skills and a builder's mentality for solving complex customer problems
Complete Job Description
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