Senior Technical Lead
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Job Summary
Leading a team of skilled professionals, the full-time Senior Technical Lead will oversee IT Application Operations and Maintenance for a federal government contract, ensuring exceptional customer service, troubleshooting technical issues, and maintaining IT systems remotely.
Key Responsibilities
- Lead the COTS application support team, providing direction on priorities and technical execution while maintaining operational discipline
- Manage ticketing systems and oversee the resolution of incidents and service requests, ensuring adherence to SLAs and high customer satisfaction
- Ensure compliance with federal regulations, conduct audits, and collaborate with cybersecurity teams to maintain secure IT infrastructure
Required Qualifications
- Bachelor's Degree in computer science, information technology, or business administration
- 8+ years of relevant experience in IT systems and infrastructure
- In-depth knowledge of government regulations, compliance, and security standards
- Strong leadership abilities and effective communication skills with stakeholders
- Certifications such as ITIL and PMP are a plus
Complete Job Description
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