Senior Technical Programs Manager

Job Summary

As a remote full-time Senior Technical Programs Manager, the successful candidate will manage client relationships and lead complex IT and cybersecurity projects, ensuring high-quality support and effective communication for mission-driven organizations.

Key responsibilities:

• Serve as the primary point of contact for clients, ensuring their IT and digital security needs are met through proactive and flexible support
• Lead and manage technical client service projects from scoping through execution, ensuring timely delivery and alignment with client requirements
• Collaborate with internal teams to improve operations and support client onboarding and ongoing account management

Required qualifications:

• At least 7 years of professional experience, with a minimum of 3 years in account management
• Experience working with or at a managed service provider (MSP)
• Proven project management skills, with experience in managing complex projects and proficiency in project management tools
• Strong client management experience and a track record of building trust-based relationships
• Genuine commitment to supporting mission-driven organizations, with understanding of their unique priorities and challenges