Senior Technical Services Engineer
Job Summary
As a remote Senior Technical Services Engineer, the candidate will serve as a primary technical liaison, troubleshooting complex issues, collaborating with engineering teams, and ensuring customer satisfaction while working within the Pacific or Mountain Time Zones.
Key responsibilities
- Serve as the primary technical liaison between customers and Engineering to address feature gaps and reliability concerns
- Troubleshoot and resolve technical issues, escalating to engineering when necessary, and reproduce customer issues in a lab environment
- Proactively monitor systems, document customer issues, and contribute to knowledge-sharing through internal and customer-facing documentation
Required qualifications
- 5+ years in customer-facing technical roles, particularly in enterprise infrastructure
- Strong technical troubleshooting skills with Linux-based products and deep understanding of networking technologies
- Proficiency in Python and Bash, with experience in automation scripting
- Experience with Kubernetes, Containers, and troubleshooting file protocols
- Prior support experience at storage or HPC-related companies is preferred
Complete Job Description
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