Senior Technical Services Engineer
Job Summary
To ensure customer success and contribute to five-star reviews, the full-time Senior Technical Services Engineer will serve as a primary technical liaison, troubleshoot complex issues, and collaborate with engineering teams while working remotely in the US West time zones.
Key responsibilities
- Serve as the primary technical liaison between customers and Engineering to address feature gaps and reliability concerns
- Troubleshoot and resolve technical issues, escalating to engineering as necessary
- Proactively monitor systems and document customer issues via the ticketing system
Required qualifications
- 5+ years in customer-facing technical roles, solving complex enterprise infrastructure issues
- Strong technical troubleshooting skills for Linux-based enterprise infrastructure products
- Deep understanding of networking technologies, including Infiniband and Ethernet
- Proficiency in Python and Bash, with experience in automation scripting
- Experience working with cloud environments such as AWS, GCP, or Azure
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,123 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
