Senior Technical Services Engineer
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Job Summary
To enhance customer satisfaction in the healthcare sector, the full-time remote Senior Technical Services Engineer will manage and resolve complex technical issues, support the implementation of software solutions, and collaborate with cross-functional teams.
Key Responsibilities:
- Manage and prioritize multiple incoming customer issues to ensure timely resolution
- Troubleshoot complex technical issues within web-based, mobile, and desktop applications
- Drive internal projects while maintaining clear documentation and proactive communication with stakeholders
Required Qualifications:
- Bachelor's degree in a relevant field (e.g., computer science, engineering, or healthcare)
- 7+ years of experience in technical services or customer support within the healthcare or software industries
- 3+ years in a healthcare or healthcare-adjacent role
- Experience troubleshooting code in cloud environments (e.g., GCP, AWS, or Azure)
- Demonstrated experience with Software as a Medical Device (SaMD) and understanding of healthcare regulations such as HIPAA and FDA guidelines
Complete Job Description
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