Senior Technical Solutions Consultant
Job Summary
Driving customer experience transformations, the full-time Senior Technical Solutions Consultant specializing in CCaaS will lead pre-sales technical engagements, manage post-sales deployment, and integrate next-generation AI solutions, with the flexibility of remote work options.
Key responsibilities
- Lead pre-sales technical engagements, architectural discovery, and solution design for enterprise CCaaS and telephony integrations
- Build rapid prototypes and proof-of-concepts for agentic AI and voice capabilities with strategic customers
- Own post-sales technical deployment, including SIP trunking, SBC configuration, and end-to-end telephony routing
Required qualifications
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
- 5 years of experience in solution development and 3 years in stakeholder management or technical consulting
- Experience with IP telephony, VoIP protocols, and CPaaS platforms
- Experience designing, building, and deploying conversational voice and chat solutions
- Proficiency in Python for prototyping, API integration, and automation
Complete Job Description
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