Senior Technical Support Analyst
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Job Summary
Providing exceptional technical support, the full-time Senior Technical Support Analyst will resolve complex issues for clients, collaborate with internal teams, and enhance customer satisfaction while working remotely.
Key responsibilities
- Deliver first-class support and exceed customer expectations by resolving escalations and complex admin cases
- Collaborate with engineering and product teams during high-priority investigations, ensuring effective communication and timely resolutions
- Lead process improvement initiatives and mentor less experienced team members to enhance overall support quality
Required qualifications
- 3+ years of experience in a technical support or customer service environment
- Proven experience in evaluating and troubleshooting technical issues
- Strong understanding of Excel, JavaScript, XML, HTML, and CSS
- Experience with SaaS technologies and platforms
- Ability to provide clear, actionable feedback and coach new team members
Complete Job Description
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