Senior Technical Support Engineer
Job Summary
Owning complex customer relationships, the full-time Senior Technical Support Engineer will resolve technical and product queries, utilize AI tools for diagnostics, and collaborate with cross-functional teams to enhance customer satisfaction in a remote setting.
Key responsibilities
- Own resolution of technical and product queries, including connector issues and schema mismatches
- Act as a trusted technical point of contact, systematically diagnosing root causes and explaining findings
- Partner with Product, Engineering, and Customer Success on escalated cases, providing well-structured bug reports and context
Required qualifications
- Background in technical or customer support, solutions engineering, or technical operations, particularly in a SaaS environment
- Comfortable reading and making small changes to code, with an understanding of APIs and data pipelines
- Experience directing AI coding agents and validating AI-generated outputs
- Genuine curiosity about data movement and a motivation to understand connectors and integrations
- Structured approach to managing multiple cases and customer expectations through uncertainty
Complete Job Description
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