Senior Technical Support Engineer
Job Summary
To provide high-impact technical support, the full-time Senior Technical Support Engineer will serve as a critical escalation point for complex issues related to identity security and fraud prevention, working closely with enterprise customers and internal teams to ensure timely resolution and customer satisfaction.
Key Responsibilities
- Provide advanced technical support within desired SLA, ensuring customer satisfaction goals are met
- Take ownership of customer issues, managing escalations and following problems through to resolution
- Perform in-depth root cause analyses and troubleshoot complex issues reported by customers
Required Qualifications
- At least 6 years of technical support engineering experience
- Experience in mission-critical environments and with multi-tier complex applications
- Hands-on experience with Linux operating systems
- Strong analytical and troubleshooting skills
- BS/BA in Information Technology, Computer Science, or a related discipline; professional certification is a plus
Complete Job Description
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