Senior Technical Support Engineer
Job Summary
Seeking a full-time Senior Technical Support Engineer specializing in telephony, the remote position will manage advanced troubleshooting, escalation management, and developer advisory, while acting as a strategic partner to clients and enhancing internal support processes.
Key Responsibilities
- Lead intricate support tasks, driving issues to resolution and managing customer expectations
- Serve as the primary contact for escalated issues, ensuring timely resolution and effective communication
- Develop internal tools to automate workflows and optimize processes for efficiency
Required Qualifications
- 2-4 years of experience in SaaS Customer Support or IT Project Management
- Fluent in English with the ability to communicate complex technical concepts clearly
- Background in SIP/Telephony technologies
- Expert-level time management and prioritization skills
- Proactive problem-solving approach with a strong customer focus
Complete Job Description
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