Senior Technical Support Engineer
Job Summary
Serving as the primary technical support contact for U.S. federal customers, the full-time Senior Technical Customer Support Engineer will triage and resolve support cases, guide secure deployments, and collaborate with cross-functional teams in a remote environment.
Key responsibilities
- Provide technical support for federal and public-sector customers through various communication channels while adhering to federal compliance requirements
- Develop and document solutions tailored to government deployment patterns, sharing knowledge with customers and internal teams
- Collaborate with Support Services, Engineering, and Security teams to prioritize federal customer needs and support technical evaluations
Required qualifications
- U.S. Person status, as defined and verified during the interview process
- Technical expertise in ClickHouse, SQL databases, OLAP, cloud-native SaaS, or distributed systems
- Previous experience in technical roles such as Support Engineer, Database Administrator, or Solutions Engineer
- Familiarity with federal IT compliance standards like FedRAMP and AWS GovCloud
- Strong teamwork mindset with a focus on problem-solving in government contexts
Complete Job Description
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