Senior Technical Support Engineer
Job Summary
Seeking a Senior Technical Support Engineer for a full-time remote position, who will manage complex customer issues involving Chainguard Images, collaborate with engineering teams, and ensure exceptional customer experiences through effective communication and documentation.
Key responsibilities
- Triage, investigate, and resolve complex customer issues related to Chainguard Images
- Engage with the Engineering team for escalated issues and communicate effectively with customers
- Create detailed documentation and contribute to the Knowledge Base for future reference
Required qualifications
- 5+ years of experience supporting enterprise customers
- 3+ years of experience with Linux, Docker, and Kubernetes
- Experience with CI/CD processes and tools such as GitHub, Helm Charts, and Terraform
- Familiarity with cloud platforms like AWS, Azure, or GCP; AWS EKS experience is a plus
- Bachelor's degree in a STEM field or equivalent practical experience
Complete Job Description
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